Shipping Policy 2025

🇬🇧 United Kingdom

  • UK Tracked (Royal Mail 48): Delivered in 2–4 working days. Orders are processed within 48 hours (Mon–Fri). Orders placed after 2pm Friday or on weekends will be shipped the following week.
  • Next Day Delivery (DPD): Place your order before 2pm (Mon–Thurs) for next working day delivery. Orders after 2pm Friday will arrive on Monday or Tuesday.
  • Click & Collect (Sheffield HQ): Pick up your order from our warehouse. We’ll email collection instructions when your order is ready. Orders are usually processed within 48 hours (Mon–Fri).
  • DPD Ship 2 Shop: Your order will leave us on a DPD next day service to a local store near you (which you can choose from a list) This can then be collected at your earlier convenience. Orders are usually processed within 48 hours (Mon–Fri).

🇪🇺 European Union

  • Tracked (Duties & Taxes Paid): Delivered via DPD with full tracking. No customs fees on arrival – we cover all charges. Estimated delivery time is between 3 & 7 working days from dispatch.

🌍 Rest of World

  • Standard Tracked (Postal Service): Delivered by your local postal provider. Delivery times vary:
    • USA & Canada: 4-8 days
    • South America: up to 21 days
    • Asia: 4-12 days
    • Aus / NZ: 4-12 days
    Customs or duties may apply on arrival.
  • Express Shipping (DHL): Faster delivery with full tracking. Delivery times depend on your country. Customs or duties may still apply.

⚠️ Customs & Duties

For orders outside the UK, your local customs authority may charge tax or import fees. These charges are not included in your order and must be paid by you. Please check with your local customs office if you’re unsure.