Returns & Refunds

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our returns policy.


All returns must be sent back to us within twenty eight (28) days from delivery of your order. All returned items must be in new and unused condition, with all original tags and labels attached.


To return an item, place the item securely in its original packaging and the return form provided, and mail your return to the following address:

Drop Dead Returns
Osborn Works
Unit 4a Rutland Way
Sheffield, South Yorkshire
S3 8DG
United Kingdom

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.


After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow up to five (5) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.


The following items cannot be returned or exchanged, unless agreed with our customer service team:

  • Facemasks
  • Underwear
  • Earrings

For defective or damaged products, please contact us on the contact details below to arrange a refund or exchange.


If you have any questions concerning our returns policy, please contact us at:

0114 321 0276